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Ford's vaunted reliability ratings have stalled, and their controversial MyFord infotainment system is partially to blame.
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The domestic brand once boasted top ten status in Consumer Reports' predicted reliability ratings, but a confluence of unfortunate factors plummeted their rankings to a dismal second-to-last place out of 28 brands surveyed, despite several buzzworthy introductions like the Focus ST and CMAX Hybrid.
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CR cites three reasons for the drop: the aforementioned disappointment of MyFord/MyLincoln and its spread to more models, problems associated with new or updated Explorer, Fiesta, and Focus models, and the fact that three historically reliable vehicles-- the Escape, Fusion, and Lincoln MKZ-- were not included in this year's analysis.
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The findings are based on subscriber feedback from 1.2 million vehicles, and reflect the difficulty of creating intuitive, easy to learn multimedia interfaces, not to mention the balancing act of introducing vehicle updates while maintaining reliability.?
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The survey also claimed the Prius C as the top scorer, with Cadillac, the top US brand in the study, moving up 14 spots in the rankings.
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Source: Consumer Reports
Source: http://www.popularmechanics.com/cars/news/auto-blog/ford-reliability-tumbles?src=rss
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